You can contact support by sending an email to support@roadrunnergps.com or by using the "Send Feedback" feature from the RoadRunnerGPS app.

The user guide is available at www.roadrunnergps.com/userguide

Please review the following commonly asked questions and their responses prior to contacting support.

Frequently Asked Questions

How Do I...

Unable to get a GPS lock. RoadRunnerGPS reports "No GPS Reception"

The GPS receiver scans the sky to obtain a satellite lock. It needs at least 4 satellites to provide positional information. Things that affect this are cloud cover and buildings and natural obstructions. Please ensure you are outdoors and the device has a clear view of the sky before you begin. The app can take up to 5 minutes to lock in the signal.

If you still have not obtained a lock, you can try to use BlackBerry Maps to "prime" the GPS chip. To do this follow these steps:

  • Start the BlackBerry Maps application
  • Start GPS navigation from the "BBKey"
  • Wait until it obtains a lock
  • Stop the navigation and exit BB Maps
  • Start RoadRunnerGPS and try to obtain a GPS lock

Unable to log into the server. I don't know my server userid/password

The server automatically sends you the web site credentials after your first run. The credentials are sent to the email address specified by your "User ID" from the "Profile" screen in RoadRunnerGPS. You must ensure that this is a valid email address; otherwise the server will not be able to send you your login information. If your userid is not a valid email address please follow these steps:

  • Launch the app and click on the "Profile" screen
  • Change the "Userid" to a valid email address and click on "Back"
  • Click on Start, when the "Searching For Satellites" dialog appears you can cancel out
  • Exit RoadRunnerGPS
  • You should now receive and email with your new account credentials

I'm with Verizon and I can't download from the BlackBerry AppWorld

Verizon has locked out GPS functions on most of the BlackBerry devices from third party apps. Our app's main feature is the GPS so it would effectively render it useless. This restriction, however, has been removed from the newer device models. This includes:

  • Storm 9550,9530
  • Tour 9630
  • Bold 9700

If you own one of these device models you can download from the BlackBerry AppWorld (RoadRunnerGPS - Verizon Only) or directly by going to http://www.roadrunnergps.com and clicking on "Try It". Just follow the instructions to obtain the download link.

I'm getting a "GPS Navigation not Available/Supported" message

There are several causes for this. These include the following:

  • Your device does not have built in GPS capabilities. Please refer to http://www.roadrunnergps.com/requirements for a list of supported devices
  • Your carrier is Verizon and the GPS features are locked out to third party applications
  • Your GPS services are not enabled. Please ensure your GPS services are set to "On" from the "Options->Advanced Options->GPS" and your GPS Data Source is the device

I'm getting a "Java.Io.Ioexception:Tunnel Failed. error" message

This is usually an indication that your APN settings are not set correctly. The APN settings can be set from the "Options->Advanced Options->TCP" screen on your device. Please check with your carrier for the correct settings.

My carrier is Vodafone and I can't upload my track data

This is caused by a setting in the Vodafone Live! Browser. Please follow these steps to resolve it:

  • Open up your Vodafone Live! browser and browse to http://live.vodafone.com
  • At the bottom of the page under "More Options" (highlighted in red), click on "Web preferences"
  • Under "Display options", select "View web pages without speed and layout improvements (View Original Website)"
  • Click "Save Changes" at the bottom

Please note the above options will only be available when you access the site from your device.

My music player is interrupted by the RRGPS audio chimes

This is a hardware limitation for CDMA devices. There is no way to play multiple media files simultaneously. If you wish to use time and distance chimes while listening to music, please switch the alert type to "Vibrate" from audio.

My license key is not valid

If you experience invalid license key messages, please use the auto-register capability of the app instead. Please follow these steps:

  • Ensure that your app version is v1.8.1.3 or greater.
  • Run the app but do NOT click on "Start" yet.
  • Click on the menu key (BB Key) and select "Register License Key"

The app will automatically contact the license server and register your license key. You do not need to type it in manually.

I'm getting a "Network problem - java.io.IOException: General socket error"

This is a general error indicating that the app is unable to access the network. The following causes are likely:

  • The app does have network access permissions. This can happen with BES IT policy restrictions
  • The installation corrupted app permissions. This happens frequently and can be remedied by a shutdown and a battery pull

How do I setup RRGPS to update my Facebook status?

You can setup RoadRunnerGPS to automatically update your Facebook account after each run. To enable this feature you need to obtain your personalized upload email. Please Note: This is NOT the same as your Facebook userid . Your personalized upload email is a special email address given to you by Facebook. If you know this email you can skip to the third step, otherwise please follow these steps to obtain your upload email.

  • Browse to http://www.facebook.com/mobile and login to your Facebook account
  • Once you are logged in, you will see under "Upload via Email" your personal upload email address. It has the form random_prefix@m.facebook.com
  • Ensure that your app version is v1.8.8.8 or greater. You can get the latest version from http://www.roadrunnergps.com/download
  • Launch the app and click on the "Options" screen
  • Scroll down to the "Facebook Options" and change "Status Update" to "On"
  • Specify the prefix portion of your personalized upload email. (i.e do not enter the @m.facebook.com portion of the email address.
  • Exit RoadRunnerGPS
Your are ready to go! When you finish your workout, and upload the results to the server, your Facebook status will also be updated with your stats and a share link to your path.

Transfer my account to a new device?

If you change your device you will need to transfer your account so that it is associated with your new device. Please follow these steps:

Once you have completed the device transfer, you will need to register your license key. Please follow these steps.
  • Run the app but do NOT click on "Start" yet.
  • Click on the menu key (BB Key) and select "Register License Key"