RoadRunner GPS

Please review the commonly asked questions and their responses (found below) prior to contacting support.

Still having an issue? You can contact support by:

Sending an email to support@roadrunnergps.com
Using the "Send Feedback" feature from the RoadRunnerGPS app.
Opening a support ticket on the support website

The user guide is available at www.roadrunnergps.com/userguide

For optimum viewing results and performance, we recommend using Chrome, Firefox, or Safari when viewing your data on the RRGPS site.

Frequently Asked Questions

How Do I...

Setup up RoadRunnerGPS to update my Facebook status?
Setup up RoadRunnerGPS to update my Twitter status?
Transfer my account to a new device?

Unable to get a GPS lock. RoadRunnerGPS reports "No GPS Reception"

The GPS receiver scans the sky to obtain a satellite lock. It needs at least 4 satellites to provide positional information. Things that affect this are cloud cover, buildings and natural obstructions. Please ensure you are outdoors and the device has a clear view of the sky before you begin. The app can take up to 5 minutes to lock in the signal the first time.

If you still have not obtained a lock, you can try to use BlackBerry Maps to "prime" the GPS chip. To do this follow these steps:

Start the BlackBerry Maps application
Start GPS navigation from the "BBKey"
Wait until it obtains a lock
Stop the navigation and exit BB Maps
Start RoadRunnerGPS and try to obtain a GPS lock

If you are not able to get a lock, please perform a hard reset of your device by removing the battery. After the reboot please retry the above steps.

Unable to log into the server. I don't know my server userid/password

The server automatically sends you the web site credentials after your first run. The credentials are sent to the email address specified by your "User ID" from the "Profile" screen in RoadRunnerGPS. You must ensure that this is a valid email address; otherwise the server will not be able to send you your login information. If your userid is not a valid email address please follow these steps:

Launch the app and click on the "Profile" screen
Change the "Userid" to a valid email address and click on "Back"
Click on Start, when the "Searching For Satellites" dialog appears you can cancel out
Exit RoadRunnerGPS
You should now receive and email with your new account credentials

I'm with Verizon and I can't download from the BlackBerry AppWorld

Verizon has locked out GPS functions on most of the BlackBerry devices from third party apps. Our app's main feature is the GPS so it would effectively render it useless. This restriction, however, has been removed from the newer device models. This includes:

Storm 9550,9530
Tour 9630
Bold 9700
Curve 8530

If you own one of these device models you can download from the BlackBerry AppWorld (RoadRunnerGPS - Verizon Only) or directly by going to http://www.roadrunnergps.com and clicking on "Try It". Just follow the instructions to obtain the download link.

I'm getting a "GPS Navigation not Available/Supported" message

There are several causes for this. These include the following:

Your device does not have built in GPS capabilities. Please refer to http://www.roadrunnergps.com/requirements for a list of supported devices
Your carrier is Verizon and the GPS features are locked out to third party applications
Your GPS services are not enabled. Please ensure your GPS services are set to "On" from the "Options->Advanced Options->GPS" and your GPS Data Source is the device

I'm getting a "Java.Io.Ioexception:Tunnel Failed. error" message

This is usually an indication that your APN settings are not set correctly. The APN settings can be set from the "Options->Advanced Options->TCP" screen on your device. Please check with your carrier for the correct settings.

My carrier is Vodafone and I can't upload my track data

This is caused by a setting in the Vodafone Live! Browser. Please follow these steps to resolve it:

Open up your Vodafone Live! browser and browse to http://live.vodafone.com
At the bottom of the page under "More Options" (highlighted in red), click on "Web preferences"
Under "Display options", select "View web pages without speed and layout improvements (View Original Website)"
Click "Save Changes" at the bottom

Please note the above options will only be available when you access the site from your device.

My music player is interrupted by the RRGPS audio chimes

This is a hardware limitation for CDMA devices. There is no way to play multiple media files simultaneously. If you wish to use time and distance chimes while listening to music, please switch the alert type to "Vibrate" from audio.

My license key is not valid

If you experience invalid license key messages, please use the auto-register capability of the app instead. Please follow these steps:

Ensure that your app version is v1.8.1.3 or greater.
Run the app but do NOT click on "Start" yet.
Click on the menu key (BB Key) and select "Register License Key"

The app will automatically contact the license server and register your license key. You do not need to type it in manually.

I'm getting a "Network problem - java.io.IOException: General socket error"

This is a general error indicating that the app is unable to access the network. The following causes are likely:

The app does have network access permissions. This can happen with BES IT policy restrictions
The installation corrupted app permissions. This happens frequently and can be remedied by a shutdown and a battery pull

How do I setup RRGPS to update my Facebook status?

You can setup RoadRunnerGPS to automatically update your Facebook account after each run. To enable this feature you need to obtain your personalized upload email. Please Note: This is NOT the same as your Facebook userid . Your personalized upload email is a special email address given to you by Facebook. If you know this email you can skip to the third step, otherwise please follow these steps to obtain your upload email.

Browse to http://www.facebook.com/mobile and login to your Facebook account
Once you are logged in, you will see under "Upload via Email" your personal upload email address. It has the form random_prefix@m.facebook.com
Ensure that your app version is v1.8.8.8 or greater. You can get the latest version from http://www.roadrunnergps.com/download
Launch the app and click on the "Options" screen
Scroll down to the "Facebook Options" and change "Status Update" to "On"
Specify the prefix portion of your personalized upload email. (i.e do not enter the @m.facebook.com portion of the email address.
Exit RoadRunnerGPS

Your are ready to go! When you finish your workout, and upload the results to the server, your Facebook status will also be updated with your stats and an optional share link to your path.

How do I setup RRGPS to update my Twitter status?

You can authorize RRGPS to tweet your results after each run. To enable this you need to perform a one time setup. please follow these steps:

Ensure that your app version is v1.9.8.0 or greater. You can get the latest version from http://www.roadrunnergps.com/download
Go to http://www.roadrunnergps.com/accounts/login/?next=/twitter/signup/. After you log in your RoadRunnerGPS account, you will be redirected to Twitter's authentication page
Log in to your Twitter account to accept RoadRunnerGPS as an authorized Twitter app.
Once you have completed the authorization, you will be redirected back to RoadRunnerGPS page indicating that the authorization was successful. Note: If your authorization failed please try again as the Twitter servers may be overloaded.
Launch the app and click on the "Options" screen
Scroll down to the "Twitter Options" and change "Status Update" to "On"

Your are ready to go! When you finish your workout, and upload the results to the server, your Twitter status will also be updated with your stats and an optional share link to your path.

Transfer my account to a new device?

If you change your device you will need to transfer your account so that it is associated with your new device. Please follow these steps:

Go to http://www.roadrunnergps.com/accounts/device_transfer/ and enter your new device PIN. Note: You may need to log in to your account first.

Once you have completed the device transfer, you will need to register your license key. Please follow these steps.

Run the app but do NOT click on "Start" yet.
Click on the menu key (BB Key) and select "Register License Key"

I cannot see my latest activity on the website

First, be a little patient. Your tracks are uploaded from the device into a queue which is processed periodically. On some occasions, the processing can be delayed. If you have not spotted your new track after 24 hours, please open a support ticket.

All of my data and activities have disappeared

Important! — your data is almost certainly safe — stored in our database or in a backup file. The most likely reason for the disappearance is that we're human and we make mistakes. Small scripting errors on the dashboard web pages will sometimes cause an error in a particular browser and none of your data will be visible. Take note of the browser name and version you are using and open a support ticket.

NOTE: If you are anxious, try opening your dashboard in a different browser. We highly recommend using the RRGPS site with Chrome, Firefox, or Safari for optimum viewing pleasure and performance.

The elevation data displayed does not seem accurate

In the past, many users have noted that elevation data seems erratic. This is due to the large amount of error in the elevation data available on the device.

To address this issue, we added support for the Google elevation service around mid-October of 2010. New activity tracks are queried with this service and the elevation data from the device is replaced with the data returned by Google servers. In most cases, this elevation data is more accurate and pleasing to the eye with a few caveats to keep in mind:

Occasionally, Google's servers respond with an error or insufficient data. In these cases, we leave the elevation data from the device unmodified.
If your activity takes place on a body of water, the elevation data returned by Google will correspond to the altitude of the underlying lakebed/seabed rather than the surface of the water.
If your activity takes place in a plane/jet/hot-air ballon/rocket (or anywhere off the surface of the earth), the elevation data will correspond to the earth's surface at the coordinates rather than the actual elevation of the device.

The pace marker elevations do not match the 'climb' statistic

The elevations at the end of the pace intervals are taken from the closest GPS point to the end of the interval — this is the actual elevation at the end of the interval and does not account for any elevation changes during the interval. The 'climb' statistic is calculated by adding all of the elevation gains on a GPS point by GPS point basic during the entire run. This means that any small rises or hills are counted as part of the 'climb' statistic.

The weather data displayed is not correct

Starting in mid-October of 2010, we began using a weather service to query for current weather conditions based on the latitude/longitude of the activity. The query is performed when the uploaded in track is processed on the server. In most cases, the track is processed soon after the activity is finished and current conditions should be accurate. However, in some instances, the processing may be delayed for a period of time, and hence the current conditions will be somewhat different than you remember.